At Custom Box Master, every box we create is crafted specifically to your unique requirements. Because all products are custom-made, all sales are final and non-refundable. That said, we take pride in our quality standards and will promptly address any issues that are the result of our error.
Every order is custom-produced and unique to you.
All payments are final — no refunds or store credits will be issued.
If we verify that an error occurred on our part, we will reprint or replace your order at no additional cost.
If you receive your order and notice a problem, please:
Contact Custom Box Master within 3 business days of delivery.
Provide a clear description (and photos, if possible) of the issue so our quality team can review.
If our quality control team confirms a printing or production error, we will reprint your original order.
We do not issue cash refunds — reprints are the only resolution offered for verified errors.
All defect evaluations are conducted exclusively by our quality review team.
You must return defective products to Custom Box Master within 7 business days at your own shipping cost to be eligible for a reprint.
Returned items must be in their original condition for proper inspection.
Rush processing fees are non-refundable under all circumstances.
Questions?
Our team is here to help. Reach us via:
📞 Phone: 209-486-0575
📧 Email: sales@customboxmaster.com
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Custom Box Master has partnered with OneTreePlanted and making business work with our environment. Either working only with organic ingredients, reducing the use of plastic, introducing compostable packaging and ensuring that all packaging is recyclable. We are always looking for ways to make this business more sustainable and environmentally friendly.
Sales & Quotation:
General Inquiries:
Custom Box Master accepts all major payment methods and bank transfers for the convenience of the customer.
